People Driven Business vs System Driven Business -Kewal Kishan
SME business owners need to adopt systems and processes to avoid the daily manual struggle to devote more time to focus on their growth
Systems present in any business bring better control, coordination, efficiency, stability and achieving higher results with the same employee-work ratio. Kewal Kishan, a business automation expert has helped more than 3500 businesses from 25 + industries to systemise their business with the help of Google Applications. Let’s have a look at how these systems can change the way you operate your business.
We are living in the business era where growth is crucial for our long-term survival. One can simply acquire extra assets and attract new talent. But this mere expansion of business does not always lead to growth. New resources, if not managed properly, can turn out to be liabilities. Then, the only way to thrive a business is to make the exigent shift from people-driven to system-driven business.
Every business is a product of its owner’s ideas, passion, experiences, learnings, hard work and finances. In the initial phase of business, owners themselves get fully engaged in all the departments, be it marketing, sales, finance or HR but things start to go out of hand when business is geographically expanded, more people are hired, or new product lines are introduced. This necessitates the presence of appropriate systems in place.
Today, it is hard to name a scaling business that exists without defined processes. With the expansion of digital workspace and systemization of businesses, customers are looking for best services, outstanding products, quick deliveries, after sales services, and that too at a very competitive price. Only a system-driven business can help one create consistent quality experience for their customers. In contrast, people-driven business often fails to deliver these results due to lower speeds of performance and impacted efficiency. Moreover, the lack of proper methods of capturing and managing the data makes it rather impossible to track the team tasks and responsibilities. This lack of coordination, in turn, affects the team performance and thus the business growth. Hence, people when handed over with the right systems, can achieve greater results in less time with less efforts.
Every business owner must understand the importance of investing in systems. One cannot simply rely on their own abilities to achieve the perfection that they hope for. In reality, it is a systemized team delegation and tracking that makes it possible to achieve the results a business owner can never accomplish single-handedly. This calls for adequate systems in place to delegate the tasks, regulate the process with reminders, track the task fulfilment, and analyze the performance.
What are systems anyway in a business? Well, a system is nothing but a well-defined process for carrying out any business operation. For instance, let’s take the onboarding process when you are trying to scale your business. Every month, you hire a new employee who needs an understanding of business, his role and other training to be acquainted with your company. Imagine the amount of time and efforts it will take to go through the same journey every month for every new employee. But what if you have these processes documented and a system through which any new employee goes through before commencing his work? This will definitely be less time-demanding easing the overall employee onboarding process. Hence, the processes and systems bring a great amount of compliance and stability in business.
In conclusion, systems help in bringing coordination, efficiency and achieving higher results with the same employee-work ratio. These high quality and consistent results will, in turn, help you scale your business in the long run. With systems in place to track and analyze the working of every function, one can have a better control over their business. This will make sure that business efficiency is not compromised even if you are not physically present or if your business is set up at more than one location.
SME business owners need to adopt systems and processes to avoid struggling on managing the fire fighting between employees, customers and vendors and to devote more time to focus on their growth. If you want to understand how you can build systems for your business, join a live masterclass by Kewal Kishan, business automation expert.
