As Jet Airways gears up for revival, Kerala tech firm set to power relaunch

The Jalan-Kalrock consortium picks IBS to power passenger service, booking, and loyalty systems for Jet Airways

Jet Airways, the online major which had its operations suspended in April 2019, is looking at a revival in the short term.  The company which flew to over 65 destinations in India and across the world with 124 narrow-body and wide-body aircraft, is seeing the opportunity of its suspension revoked. The airline is being revived under the Insolvency and Bankruptcy Code as per the National Company Law Tribunal (NCLT) approved resolution plan of the Jalan Kalrock Consortium. The revival will be a first in the Indian aviation history, as Jet Airways would be the airline revived under its own name after being grounded for an extended period.

And, powering the relaunch of Jet Airways would be Kerala-based technology major, IBS Software. The Jalan-Kalrock Consortium has selected IBS to provide a range of technology platforms to support Jet Airways’ relaunch as a people-focused airline for the digital age. Jet Airways is set to relaunch commercial operations in September 2022.

IBS to be tech partner in Jet Airways new avatar

As technology partner, IBS Software will deliver cutting-edge capabilities in passenger service systems encompassing bookings, inventory and revenue management, departure control system, loyalty management, as well as a latest generation website and mobile app, designed to optimize the entire passenger and retail experience.

Jet Airways is coming back determined to take technology, services, and customer experience to a new level, said Sanjiv Kapoor, Chief Executive Officer for Jet Airways, who added that “technology with a human touch is at the heart of everything we want to achieve, starting with getting the basics right by addressing recurring pain-points in the customer journey, both online and at the airports, while also addressing the pain-points commonly faced by airline staff”.

He added that “in IBS Software, we found an ideal partner with the experience and expertise required to deliver the technology platforms and collaboration that will help us deliver on our promise to bring back an even better Jet Airways to those eagerly awaiting its relaunch, as we enter an exciting new era for the airline.”

Anand Krishnan, CEO, IBS Software, said that, with the revival of Jet Air, air passengers in India will not only regain a hugely popular brand, they will also benefit from Jet Airways’ vision to use cutting-edge technology to become a people-focused, customer-first airline updated for the digital age.

Jet Airways flew to 65-plus destinations before suspension

IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour and cruise, and hospitality industries. IBS Software’s solutions for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air-cargo management.

Launched in 1993, Jet Airways went on to offer premium air travel for discerning travellers in India. Before it suspended operations in April 2019, Jet Airways flew to over 65 destinations in India and across the world with 124 narrow-body and wide-body aircraft.

Jet Airways in its new avatar is expected to be India’s most people-focused and customer-friendly airline, and looks to be a ‘smart’ full-service carrier with a two-class cabin configuration, including a business class cabin designed to global standards.

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